About the service
The owner submits a release request; the Health Control and Licensing section at the municipality of the wilayat where the item was impounded matches it with the impound record and sets the fine and fees due, and vehicle towing details are recorded when needed. After online payment, the impound officer checks the payment and issues a release memo, and the item is handed over against the receiver's signature. You receive an electronic release memo verifiable by QR code. Items not collected within the period set by the governorate may be sold at auction.
Owners of stray animals, vehicles and clothes-collection containers impounded by the municipality, whether citizens, traders or companies. For animals and containers the owner must apply and collect in person; for vehicles only, a person authorised by the owner may apply with an authorisation letter. The impound number or vehicle plate number is required.
Required documents
Have them ready and upload them in the form.
- Authorisation letter (if a person authorised by the vehicle owner applies)
Instructions and notes
- Apply on the portal after confirming your phone with the verification code, choose the type of impounded item and the wilayat where it was impounded, and enter the impound number or vehicle plate number.
- The section matches your request with the impound record and sets the fine and fees; the request may be returned to you to complete missing details.
- You receive a notice with the amount and a payment link; pay online. The impound fee for animals is charged per day, so paying early keeps the amount down.
- Once payment is verified the release memo is issued; then come to collect the item and sign the receipt.
- Track the request by its reference number and download the release memo from the request page; it can be verified by QR code.
How to Complete Your Request
A clear path from choosing the service to receiving the outcome, with transparency at every stage.
- 01Choose the Service
Browse the services and choose the one that suits your request.
- 02Submit Your Request
Fill in the form online and receive a reference number instantly.
- 03Track Your Request
Monitor progress in real time using your reference number.
- 04Receive the Outcome
You will be notified when your request is completed or when action is needed from you.
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