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E-Services

Guide to Suggestions, Complaints and Reports

Choose the type of feedback, specify its subject, and help the relevant authority understand it.

01

Choose the Type of Submission

  • A suggestion to improve services
  • A complaint about an experience or transaction
  • A report of an issue with facilities or services
02

Describe the Subject Clearly

Specify the service or location and state the relevant facts and details. Avoid unnecessary personal data, and attach anything that helps explain the subject where needed.

03

Follow-Up

Keep the reference details of your submission, and use the call centre to enquire about the appropriate channel and to follow up.

Related guides and services

Content based on the data and publications released by North Al Batinah Governorate.